Terms of Service

*PayPal securely processes payments for multiplexelectronics.com/TopCityElectronics.com

WE ONLY SHIP TO YOUR CONFIRMED PAYPAL OR BILLING ADDRESS.

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FEEDBACK:
Customer Service is very important to us, if you have any problem with a purchase from us, please contact us so we can rectify the situation. We are a small business That believes : "If you take good care of your clients, your clients will take good care of you". Thank you for shopping with us.
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RETURNS:

Most items are guaranteed for 14 days after arrival, If you have a defective item, a replacement will be sent after we receive the defective item, If we cannot supply an exchange, refund will be granted excluding shipping and handling charges. Tracking phones/ Wifi HotSpot, USB Modem Devices, Software, Wearable items, are non returnable/refundable. Non tangible items such as downloads or activation's are non refundable. Items returned for reasons other than defective or wrong item shipped. will be charged 20% restocking fee. An order can be canceled within 6 hours without a restocking fee. After 6 hours a restocking fee will apply to all refunds. All electrical items are sold for U.S. use, if purchasing for another country, please make sure they will function there. Returns must be received and in our possession within 14 days or the items will be rejected and returned to sender.
WE ALSO TAG SOME ITEMS TO PROTECT US FROM FRAUDULENT RETURNS.

CELL PHONE RETURNS:
Phones must be returned in the same condition as received. If a phone was sent with an ESN which was ready to activate, the ESN MUST BE READY TO ACTIVATE WHEN WE RECEIVE IT. (ALL RETURNED PHONES ESN'S WILL BE CHECKED. REFUND OR EXCHANGE WILL NOT BE PERMITTED IF THE ESN IS NOT CLEAN.

NO RETURNS ON NEW PHONES, IF THE PHONE HAS BEEN OPENED (NO LONGER SEALED) OR ACTIVATED.

After 14 days if you have a defective item we suggest going through the manufacturer for replacement. (If you need help with the manufacturer return please contact us through email, shipping charges will be charged.)
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SHIPPING:
Items are shipped USPS unless noted otherwise. Confirmation(tracking) number will be sent to your PayPal email address within 24 hours after shipping. Most cell phone accessories & preowned cell phones are shipped within 24 hours. Open box items are usually shipped within 1-3 business days. Orders exceeding 150.00 will require a signature upon delivery. We are not responsible for import/custom charges placed by other countries.
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OPEN BOX ITEMS:
Open box items are usually items we use as Display, they can also include customer exchanges & returns. They are inspected and placed back in there original box with all accessories. (Please check the item description) They have a 14 day return policy.
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ON HOLD:
Items marked "On Hold" are out of stock and may be replaced shortly.
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WARNING: We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI), & the United States Postal Inspection Service, for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders. If a charge back is opened and our product is not returned to us in a timely manner, We will pursue the matter in the civil court of the purchasers jurisdiction. upon losing you will be liable for the full cost of the item. Plus court cost. We can & will collect through wage garnishments and other means.